FAQ
FREQUENTLY ASKED QUESTIONS

Contact Information Return Policy Payment Options Shipping Questions Figure Foam Tray Questions Storage Questions

How can I contact you?

If you need additional information feel free to  contact us.

e-mail: saboldesigns@gmail.com


How do retailers purchase from you direct?

We welcome all inquires from Retailers!

If you are a retailer and are interested in purchasing from us direct, please contact us with your store name and location, and we will gladly get back to you with pricing for your store.




What is your refund policy?

If for any reason there is a defect in our merchandise and you wish to return it, you may do so by contacting us within 10 days of your purchase and we will gladly take back the item/s and issue you a full refund or replacement. Please email us at saboldesigns@gmail.com with the details of your question or concerns.



Do you accept American express?

At this time we do show the AMEX logo, but NO we do n ot have the ability to accept this credit card. 


What kind of payment do you accept?

For your convenience we accepts credit cards through Paypal. Our shopping cart will automatically take you through a secure site.



What are your shipping charges in the Continental USA?

For US customers there is a FLAT SHIPPING RATE OF: $15.00 for all orders. We ship vis the United States Post Office. Orders are normally shipped within 2-3 days.  If you need additonal assistance, kindly contact us.

INTERNATIONAL CUSTOMERS MUST USE THE INERNATIONAL ORDER PAGE.
 

Do you ship outside the USA?

No.  The issues we have been having with overseas orders has far surpassed our ability to cost effectively ship International orders.  From the lost and stolen and the severe costs of shipping the oversized orders that many countries will not accept.  It is a fact that we have a large BULKY product. In Domestic U.S. orders we have seen our shipping prices quadruple in the past 3 years thus making international orders prohibitive.  We apologize for this inconvenience but this is a decision 3 years in the making.  We do however wish to get your business.  Please try   www.thewarstore.com   This E-tailer is a good friend and THE BEST in online gaming sales.  The WAR STORE carries our full product line and can handle any of your needs.

 
Thanks, Matt Sabol
Sabol designs, Inc.

I have an APO/FPO mailing address, do you ship to the military?

We support our troops ALWAYS!  If you are stationed at an address with a APO/FPO shipping address we will ship out USPS.  If you are ordering from a APO/FPO address we will send some extras with your order.  Our little way of saying THANKS! 



What are the dimensions of the DOUBLE-WIDE TRAY?

THE DOUBLE-WIDE and HYBRID TRAYs  WILL ONLY FIT IN THE MOTOR POOL, DIVISION & ARMORED COMPANY CASES ONLY! THESE TRAYS MEASURES 13" x 15" AND IS EITHER 2.5", 3"or 4 INCHES THICK. THE "Pluck" Cubes are 1" squares.


How do I configure the trays to fit my models?

This is a mini-tutorial for those of you that have not yet used our products. Our Figure Foam trays are the perfect solution for storing your miniatures safely. When you decide to travel, just place the trays in your Sabol Designs Figure case and you are ready to go. All trays fit in all cases. Simple. Here are some tips:

(1) The perforated foam can easly be "plucked" to fit your miatures with a custom fit.     

 

(2 ) Customizing the foam is very easy . Simply judge the height of your miniature ( as shown) and chose the appropriate thickness for your model.   

                                                          

(3) After step (2), pluck our the perforated foam cubes ( one at a time) You now have an exact fit for your miniature!

At Sabol Designs, we understand that all miniatures are created equal, so this is a perfect solution for all of your miniatures. Below are just some more examples for you to see:

      


How large are your trays?

Our Figure Foam Trays measure 7.5 inches X 13 inches. Please remember that the thickness of each tray has an additional 1/4 base that is part of the tray.


What are the dimensions and size of the cubes in your foam trays?

FIGURE FOAM trays are 7.5 inches x 13 inches and each cube is a 1/2 by the depth of the tray. Always remember the tray has a  1/4 inch bottom layer... add this to each tray as you measure the  capacity in one of our cases. 

IMPORTANT NOTICE: THE DOUBLE-WIDE TRAY WILL ONLY FIT IN THE MOTOR POOL AND DIVISION CASES ONLY! THIS TRAY MEASURES 13" x 15" AND IS 4 INCHES THICK. Cubes are 1" squares.


How do I choose which FIGURE FOAM tray for my miniatures?
Determine the way you plan to position your miniature in the tray (standing or lying flat), then measure the height of the model and order a tray that will fit it.
 

What else can I do with a "Paint" tray?

In addition to storing paint bottles you can use "Paint" trays to store standard 28mm infantry models.  You can put 28x models standing in one "Paint" tray!



I have a very large model can I use your trays to store it?

Yes, for large models we recommend using two trays  and "sandwich" the model between them.  Determine the way you plan to position your miniature in the tray (standing or lying flat) Then, measure the height of the model and order the trays that will fit it.  Place the model in the first tray. (usually a 4" tray)  Then use the second tray for the "top".

      

This is an example of 3  Monsters using two 4 inch trays (as shown in the case) and the 1 inch and 2 inch trays are used to "sandwich" the models.


I was looking for a custom sized tray, can you make it for me?
No,  It will be cost prohibitive to make special trays.  If you have a special circumstance that you are puzzled about let us know.


I have a lot of large models in my army. How do you recommend storing these large units?

This is a perfect solution for large blocks of troop models standing on the movement tray.  Measure the height of the tallest model and use the tray that will accommodate it.  Simply "pluck" a "block" of foam the size of the  movement tray and then insert your movement tray.